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This page sets out how totojito collects, uses, and protects the personal information tied to your account — including transaction records connected to ShopeePay, LinkAja, and QRIS. Availability of this policy applies where local law and eligible regions permit access to our platform.
When you create an account with us, we collect the information you submit directly: your name, contact details, and the payment method you register — whether that is ShopeePay, LinkAja, or QRIS. We also collect data your device sends automatically during a session, such as IP address, browser type, and pages visited within the platform. This data is used to operate your account, process transactions, respond to support requests, and keep sessions secure. We do not sell your personal information to third parties. Data shared with payment processors — for example when a ShopeePay or QRIS transaction is initiated — is limited to what that processor needs to complete the transfer. Retention periods follow what is reasonably required for account management and compliance with applicable law. If you close your account, we retain only the data we are required to hold under the laws of the jurisdiction in which you access our service. The current state of your stored data is visible in your account dashboard after login, and you can request a review at any time through our support channel.
Transaction context for ShopeePay deposits is recorded against your account wallet. Only the data needed to process and verify the transfer is passed to the payment rail.
When you use LinkAja, the relevant transaction reference is logged in your account history. We do not store your full LinkAja credentials on our servers.
QRIS scan-and-pay events generate a transaction record visible in your account. The record shows amount, timestamp and status — no raw QR data is retained after settlement.
Not every data interaction on or near this platform falls under the same rules. The four areas below clarify what this policy governs directly, what it touches indirectly, and where a separate notice applies. Understanding the boundary helps you know who to contact when a data question arises.
Login events, session tokens, and device identifiers recorded when you access totojito are fully within scope. This data is used only for session integrity and account security. You can request a record of recent login activity through support.
Transaction metadata — amounts, timestamps, payment method references for ShopeePay, LinkAja or QRIS — is within scope. The payment processors themselves operate under their own privacy terms, which we do not control once data leaves our system.
Browsing behaviour within the platform, including which sections you visit, is captured by cookies and similar tools. This policy covers how we use that data. You can adjust cookie preferences through your account settings or browser controls.
Links or embedded tools from third parties — including any game studios whose titles appear in the lobby — operate under those parties' own privacy terms. Our policy does not extend to data those services collect independently of your totojito account.
You have concrete actions available to you under this policy, and we want those steps to be straightforward rather than procedural. Start by logging in and opening the account dashboard — the profile section shows the contact details and payment method references currently stored against your account. If anything is incorrect, you can submit a correction request directly from that page or through our support channel. For a broader record of what data we hold, you can make a formal data access request via the email address listed in our support section. We aim to respond to access and correction requests within a reasonable period, consistent with applicable law in your region. If you believe data has been used outside the terms described here, you can raise a complaint through the same support route — include your account reference and a short description of the concern so we can locate the relevant records without delay.
Log in and go to your account profile. The details stored there — name, contact, registered payment method — reflect what we currently hold. Check these after any account update.
If a stored detail is wrong, use the edit fields in your account profile or contact support with the correction. We update the record and confirm the change by return message.
Send a formal request to our support email with your account reference. We will compile the data we hold against your account and respond within the timeframe required by applicable local law.
If you believe your data has been handled outside the terms of this policy, contact support and describe the issue. Include your account reference so we can locate the relevant records without delay.
Privacy questions deserve a direct answer rather than a generic reply. The routes below connect you to the team that handles account data, correction requests, and policy concerns. For account-level queries — such as what data is linked to your ShopeePay or QRIS wallet record — live chat is the fastest starting point. For formal requests involving data access or deletion, email gives us the written trail we need to process your request correctly.
Open the chat widget from your account dashboard. For privacy questions, describe your concern and include your account reference. The team can pull your account record and confirm what is held.
Send formal data access or correction requests by email to the address shown in your account's help section. Include your registered contact detail and account reference for faster handling.
Many data questions can be answered without contacting support. Log in, go to account settings, and check the profile and transaction history sections. The current state of stored information is shown there.
We use session cookies to keep you logged in across pages and analytical cookies to understand how account flows are used — not to build advertising profiles. You can decline non-essential cookies through your browser settings at any time without affecting your ability to log in or make transactions. Account data is stored on servers with access controls limiting who can read or modify records. Retention: we keep your account data for as long as your account is active and for the period required by applicable law after closure. When this policy changes in a material way, we post a notice in the account dashboard so you see the update before your next session rather than discovering it afterward. To request any change to stored data, use the support routes listed on this page.
Session and analytical cookies are active by default. Decline non-essential cookies through your browser or account settings at any time. This does not affect your login or payment flows on the platform.
Access to stored personal data is restricted to authorised processes. Login events are logged so unusual access patterns can be identified. If you notice an unfamiliar session, contact support immediately with your account reference.
We retain your account data while your account is active. After account closure, we keep only what applicable law requires us to hold — and no longer. You can request confirmation of your retention status through our support email.
Material changes to this policy are communicated through a notice in the account dashboard before they take effect. Check the dashboard after login to see the current policy version and the date it was last revised.
The questions below cover what we hear most often about account data, rights, cookies, and how to contact us. If your question is not listed, the support routes in the section above are the right next step.
We collect the name, contact details, and payment method reference you submit during registration — for example, the e-wallet type you register, such as ShopeePay or QRIS. Device and session data is also collected automatically when you log in. All of this is detailed in the Policy Foundation section above.
We store a transaction reference — amount, timestamp, payment method — against your account record. We do not store your full ShopeePay credentials or raw QRIS data after a transaction settles. The payment processor retains its own record under its own privacy terms, which are separate from ours.
Log in and check your account dashboard first — the profile and transaction history sections show most stored information. For a comprehensive record, send a data access request by email to the address shown in your account's help section. Include your account reference so we can respond accurately.
Yes. Use the edit fields in your account profile for straightforward corrections. For deletion requests, contact us by email or live chat with your account reference and the specific data you want removed. We will confirm what can be deleted under applicable law and process the request accordingly.
We post a notice in your account dashboard before any material change takes effect. The dashboard shows the current policy version and the date it was last revised, so you can review the update before your next session rather than missing it in an email you might not open.
Reach us through live chat or email — both routes are described in the Contact for Privacy section on this page. Include your account reference and a short description of the concern. We will locate the relevant records and respond with the steps we are taking to address the issue.