Live / Casino
These terms set out what we expect from you and what you can expect from us when you access totojito, use your account, or carry out any transaction through our platform. Access to this platform depends on local law and is available only where permitted in eligible regions.
By opening an account on totojito and accessing any part of the platform, you confirm that you have read and understood these terms. They form the entire agreement between you and us for your use of the platform. Where a conflict arises between a specific section and a general clause, the specific section takes effect for that matter. Transactions you carry out through ShopeePay, LinkAja, or QRIS are subject to these terms as well as the transaction rules shown in your account dashboard at the time of each transaction. We do not alter transaction terms retroactively; the version visible when you confirm a transaction is the version that applies to it. We may update these terms when required by changes to our platform, applicable regulation, or service scope. When we do, we will notify you through the contact details held in your account before the update takes effect. Continued use of your account after notice constitutes acceptance. If you disagree with an update, the right course is to close your account and cease use before the effective date. For questions about a specific clause, the support paths listed on this page are available to you.
These terms govern four distinct areas of your interaction with the platform. Understanding which area applies to your situation helps you locate the right section of this document and the right support route for any question you raise.
Rules covering how you open, verify, suspend, or close your account. This includes credential security, login sessions, and the steps you must follow if you believe unauthorised access has occurred. Account access terms apply from the moment you complete registration.
Terms applying to deposits, withdrawals, and wallet transfers carried out through ShopeePay, LinkAja, or QRIS. Transaction terms cover the confirmation flow shown in your account, dispute resolution steps, and what happens when a transfer is returned or fails to settle.
Terms covering the game titles, live dealer tables, and sports betting markets available in the platform lobby. Content availability depends on your region and on local law where you access the platform. We do not warrant uninterrupted availability of any specific title.
Links or integrations that direct you to services operated by parties other than totojito fall outside the scope of these terms. We are not responsible for the policies, availability, or conduct of any third-party service, even when accessed through a link on our platform.
These terms are not only obligations on your part — they also set out practical actions you can take at any time. You have the right to review the transaction records held in your account, to request a correction to account details that are inaccurate, and to raise a formal question about how a clause applies to your specific situation. Each of these actions has a defined path inside the platform. Transaction records are visible in your account dashboard after login; no separate request is needed to view them. To correct account details, navigate to the account settings page and follow the fields displayed there. If a field is locked and you believe it contains an error, contact our support team through the channel shown in your account and provide the relevant detail in writing. We will acknowledge your request and respond through the same channel.
Your full transaction history — including ShopeePay, LinkAja, and QRIS activity — is available inside your account dashboard after you log in. No separate request or waiting period is required to access it.
Open account settings and edit the fields shown there. If a field is locked, contact support in writing with the correct detail. We will review and respond through the same contact channel used for your request.
If a clause in these terms is unclear or you believe it has been applied incorrectly to your account, submit your question through our support channel. Describe the specific clause and transaction involved, and we will respond with a written explanation.
You may request closure of your account at any time through our support channel. We will confirm receipt, settle any pending transaction shown in your dashboard, and close the account once the balance is cleared and identity verification is complete.
For any question about a clause in these terms, a transaction dispute, or an account access issue, reach us through the channels below. We respond in the order requests are received. For faster resolution, include your account reference and the relevant clause or transaction ID in your first message.
Open the chat widget from any page after login. Describe your question and include the clause or transaction reference. A support agent will respond and keep the thread open until the matter is resolved.
Send a written request to the support address shown in your account settings. Email is suited to formal disputes, account correction requests, and detailed policy questions where a written record is useful for both parties.
Many terms-related actions — viewing transaction records, checking the current policy version, and submitting a correction request — are available directly inside your account dashboard without needing to contact support first.
These four areas reflect how we manage your information and account in connection with these terms. Each one is a concrete practice, not a general statement.
Transaction records and account activity logs are retained for the period required by the applicable terms at the time of each transaction. The retention period applicable to your account is shown in the data section of your account settings page.
We use session cookies to maintain your login state and functional cookies to remember your account preferences. No third-party advertising cookies are placed by totojito. You can review the cookies active in your session through your browser settings at any time.
Your account credentials are stored using one-way hashing. We will never ask for your password through chat, email, or any other support channel. If you receive such a request claiming to be from us, treat it as unauthorised and report it immediately through live chat.
If you believe a term should be reviewed — for example, because it conflicts with how a feature actually works — you may submit that observation in writing through email support. We review such submissions periodically and update terms when warranted.
These questions reflect what account holders most often ask after reading these terms. If your question is not listed here, use the live chat or email contact paths described in the support section above.
Yes. Every transaction you carry out through ShopeePay, LinkAja, or QRIS on this platform is governed by these terms alongside the transaction rules shown in your account dashboard at the time you confirm the transfer. Both sets of rules apply simultaneously.
We will notify you before any update takes effect. If you do not agree with the changes, close your account and stop using the platform before the effective date. Continued use after the update is live is taken as acceptance of the revised terms.
Open account settings and edit the fields shown. If a field is locked, contact support in writing through email or live chat. Include the field name and the correct value. We will review the request and respond through the same channel within a reasonable period.
The version date is shown at the top of this page. After login, the policy section of your account dashboard also shows the version you accepted at registration and whether a newer version is pending. Both are accessible at any time without contacting support.
No. Any service operated by a third party — even one linked from within the platform — is governed by that party's own terms. We are not responsible for the conduct, availability, or policies of third-party services. Review their terms before using those services.
Locate the transaction in your account dashboard, note the reference number, and contact us through email support with a clear description of the issue. Include the transaction date, amount, and payment method used — such as ShopeePay or QRIS — so we can investigate and respond in writing.