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This page covers the three money operations your totojito account supports: adding balance, withdrawing to your wallet, and confirming your identity so both directions stay open. For deposits, you can use ShopeePay, LinkAja, or QRIS — all three sit inside the Cashier tab once you log in. Withdrawals route back to the same wallet you verified on your account.
Account verification is the step that connects your identity to your registered wallet. Without it, the withdrawal path on your account stays restricted. We ask for this not to slow you down, but because it protects your balance from unauthorized access — if someone else tries to request a payout to a different wallet, the verified record blocks that. The documents we check match the name on your ShopeePay, LinkAja, or QRIS account.
Upload a government-issued photo ID — the name must match the wallet account you registered. The upload field is inside your account settings under the Verification tab.
The wallet name on ShopeePay, LinkAja, or QRIS must match your registered account name exactly. A mismatch here is the most common reason a withdrawal gets held for review.
After you submit, the verification status label updates in your account profile. Check that label before you attempt a withdrawal — it tells you whether the review is pending or complete.
Once verification shows as confirmed, both the deposit counter and the withdrawal form become fully accessible. No further document step is needed unless your registered wallet changes.
Your totojito account supports the local payment rails that Indonesian accounts use most. Each method listed below appears inside the Cashier tab after login. Availability depends on local law and eligible regions; the current active methods are shown in your account at the time of transaction. We do not charge a platform fee for using these rails, though your wallet provider may apply its own transfer conditions — check those in your wallet app before confirming.
Select ShopeePay in the Cashier tab, enter the amount, and follow the confirmation step shown in your wallet. The transaction reference appears in both your wallet history and your totojito account record.
LinkAja transfers are initiated from the Cashier tab. Confirm the amount and approve the push notification in your LinkAja app. Keep the reference number shown on the confirmation screen.
Scan the QRIS code shown in the Cashier tab using any compatible wallet app on your phone. The code refreshes for each transaction; do not reuse a previous code for a new deposit.
Adding balance to your account starts from the Cashier tab — it is the dedicated counter for all money-in operations. You choose the method first: ShopeePay, LinkAja, or QRIS each follow a slightly different confirmation flow, but all three end with a reference number you should save. That reference is what our support team uses if you ever need to chase a transaction. The amount you enter must fall within the minimum and maximum shown on the deposit form at the time — those figures are live, not fixed, and what you see on screen is what applies to your account right now.
Log in to your totojito account and navigate to the Cashier tab. This is where all deposit options are listed — do not use any external link or redirect outside this tab.
Select ShopeePay, LinkAja, or QRIS. Enter the deposit amount within the range shown on the form. The minimum and maximum displayed at that moment are the values that apply to your account.
Complete the confirmation step inside your wallet app — approve the push notification for ShopeePay or LinkAja, or scan the QRIS code. Save the reference number shown after approval.
Once the transaction is confirmed, the balance updates in your account dashboard. If the dashboard does not reflect the change, use the reference number to contact support directly.
Withdrawals from your totojito account send your balance back to the wallet linked during verification. That link is why the verification step matters — we can only release funds to the confirmed wallet, not to an unverified destination. Open the withdrawal form from the Cashier tab, select the wallet method, and enter the amount you want to move. The form will show the current available balance and the withdrawal range that applies to your account. Review those figures before confirming; once you submit, the request enters the processing queue. You can check the current status of your request under Transaction History in your account.
Go to the Cashier tab and select Withdrawal. Your verified wallet method will appear as the destination — if it is not shown, check that your account verification is marked as confirmed.
Enter the amount within the range displayed on the form. Your available balance is shown at the top of the withdrawal form; you cannot request more than what is currently in your account.
Follow any identity confirmation step shown on the withdrawal form — this may include confirming your account password or an OTP sent to your registered contact, as shown in the form instructions.
After submitting, find your request under Transaction History. The status label there — pending, approved, or completed — is the accurate record. Contact support with your reference number if the status does not advance.
Every deposit and withdrawal generates a reference number that appears in two places: your wallet's transaction history and your totojito account's Transaction History page. When those two records show the same reference and the same amount, the transaction is reconciled. If they differ — for example, your wallet shows a deduction but your account balance has not changed — that reference number is the evidence your support team needs to investigate. Keep a screenshot of the wallet confirmation until the account record shows the matching status.
Every transaction generates a unique reference number. Copy it from the wallet confirmation screen and check that the same number appears in your totojito Transaction History before closing the confirmation page.
Transaction History uses three status labels: Pending (request received, not yet processed), Approved (processing underway), and Completed (balance updated). A Pending label that does not advance is the trigger to contact support.
Your account's Transaction History is the authoritative record for all money movements on totojito. Filter by date or transaction type to locate a specific entry. This page does not require a page refresh — it updates as status changes.
Keep the wallet app confirmation screenshot and the reference number until the Completed status appears in your account. If you contact support, attach the screenshot — it reduces the time needed to locate the transaction on our end.
Account and transaction security at totojito rests on four practices that work together. Each one addresses a different point in the money flow — from the moment you open the site to the moment a withdrawal reaches your wallet. None of these require action from you beyond following the verified steps in your account; they are measures we maintain on our side. If you ever feel something is wrong — an unexpected login, a transaction you did not initiate — use the support route below to flag it immediately.
Always access your account through totojito. Bookmark the address directly from your browser after your first login. Phishing attempts often copy the visual style of a site but use a different domain — the URL bar is your first check.
Identity verification ties your account to a confirmed real-world identity. This means withdrawal requests can only be fulfilled to the wallet you verified — a safeguard against unauthorized withdrawal attempts from your account.
We match the wallet name on ShopeePay, LinkAja, or QRIS against the name on your verified account record. Transactions to an unmatched wallet destination are held automatically until the discrepancy is resolved through support.
If a transaction behaves unexpectedly, the support route is the direct channel — not a social media page or third-party chat. The published support contact is shown in your account's Help section after login.
These are the questions we hear most often about deposits, withdrawals, and account verification. Each answer reflects the process as it actually works inside your account — not a generic description. If your situation is not covered here, the support route in your account's Help section is the place to ask.
Your totojito account supports ShopeePay, LinkAja, and QRIS for deposits. All three are accessible from the Cashier tab after login. The methods shown there reflect what is currently available in your account region, subject to local law and eligible regions.
A Pending status that does not advance usually means either the verification step is incomplete or a review is in progress. Check your account verification status first. If it shows as confirmed and the status still has not moved, contact support with your transaction reference number from Transaction History.
Yes. Verification links your identity to your registered wallet, which is required before any withdrawal can be released. The verification fields are inside your account settings. Once the status updates to confirmed, the withdrawal form becomes fully accessible.
Take a screenshot of the wallet confirmation showing the reference number and the deducted amount. Then check Transaction History in your account for a matching reference. If it is absent, contact support with that screenshot — it is the evidence needed to locate and reconcile the transaction.
Withdrawals are released only to the wallet confirmed during your account verification. If the wallet name does not match your verified identity record, the request will be held. To change your registered withdrawal wallet, contact support through the Help section in your account.
The deposit form inside the Cashier tab shows the current minimum and maximum that apply to your account at the time of the transaction. These figures are live — what you see on screen when you open the form is what applies. We do not publish fixed global limits because they can vary by method and account status.